Terms of Service

Terms of Service Effective date: August 19, 2026. Section 1 (age requirements) and Section 3 (AI characters) were updated on October 10, 2026. These Terms of Service ("Terms") are a binding agreement between you and ANIMA AI 007 SERVICES - FZCO, a free zone company registered in Dubai, United Arab Emirates (IFZA, Dubai Silicon Oasis) (the "Company", "we", "us"), which operates the Amavie service at amavie.ai, our mobile applications, and related products (collectively, the "Service"). The Service is one product family under a single account: the Amavie website at amavie.ai and our applications — Amavie AI Characters, Sport AI, Joker AI, and Trendme — together with any other products we publish under the Amavie name. These products share one Amavie account, one balance of in-app credits ("Quanta"), and one payment and billing system, so these Terms and the policies referenced below apply to all of them. Where a product offers features the others do not, these Terms still govern it unless we publish product-specific terms and say so. Sport AI, Joker AI and Trendme additionally publish app-specific documents at sport.amavie.ai/legal, joker.amavie.ai/legal and trendme.amavie.ai/legal: the Amavie documents govern your account, and each app's documents govern that app. By creating an account or using the Service you agree to these Terms, our Privacy Policy, Community Guidelines, Age Policy, and Child Safety Standards. If you do not agree, do not use the Service. 1. Eligibility To create an Amavie account you must be at least 13 years old and, if you live in a country where the law sets a higher minimum age for consenting to the processing of your data (for example, 16 in parts of the European Union), at least that age. Talking to AI characters in Amavie AI Characters — the amavie.ai website and the Amavie AI Characters app — is available from the account minimum age, unless the law of the country you are in sets a higher minimum age for using AI services; then you must confirm that age before your first conversation. Romance, flirting and sexual content with adult characters are for adults only: they open only after you confirm that you are 18 or older (or the age of majority where you live, if higher) and, where the law of your country requires an age check before explicit content, after you pass that check. Sport AI, Joker AI and Trendme are available from the account minimum age. See our Age Policy for details. Account-management and legal pages on the website — for example, account deletion at amavie.ai/liquidation and the policies under amavie.ai/legal — are available to all account holders regardless of age. 2. Your account You are responsible for your account and everything that happens under it. Keep your credentials secure and notify us at [email protected] if you suspect unauthorized access. You agree to provide accurate information and keep it up to date. Accounts are personal and may not be sold, transferred, or shared. Because your session is issued for the amavie.ai domain, an active Amavie session on your device may sign you in automatically to other Amavie products on the same device, including Sport AI. Signing out inside one product ends the session for that product only; ending your Amavie session, or deleting your Amavie account, ends access everywhere. 3. The Service: AI characters Amavie lets you create and interact with AI characters — chat, roleplay episodes, stories, posts, and AI-generated media. AI characters are fictional. They are software, not real people, and the Service tells you so at the start of every conversation (and, where the law requires it, reminds you during it). Anything a character says, writes, or depicts — including expressions of emotion, memory, opinions, or claims of fact — is machine-generated fiction. Characters are not licensed professionals: nothing they produce is medical, psychological, legal, financial, or other professional advice, and you must not rely on it as such. The Service is entertainment; it is not a substitute for human relationships or professional help. If you are in crisis or experiencing thoughts of self-harm, contact local emergency services or a crisis hotline immediately; if you mention suicide or self-harm in a conversation, the Service shows you where to find help in your country. 3a. Sport AI, Joker AI and Trendme Sport AI helps you plan and record workouts. It is a fitness tool, not a medical device or a healthcare service: nothing it shows is medical advice, diagnosis, or treatment, and its suggestions are general information, not a prescription. Physical exercise carries risk. Consult a qualified professional before you start or change a training programme, especially if you have an injury, a medical condition, or are pregnant, and stop exercising if you feel unwell. You are responsible for training within your own limits and for the safety of your surroundings and equipment. Joker AI is a card game provided for entertainment. It involves no wagering of real money and no prizes of monetary value; virtual items and scores in it are not property and have no cash value. Trendme makes short videos and photos of you from trends you choose, with an AI model and your own selfie. You may add only a photo of yourself — never another person's face — and you may not use Trendme or its works to deceive, impersonate, or harass anyone; the Trendme Terms of Use at trendme.amavie.ai/legal/terms set out these rules in full. Sport AI, Joker AI and Trendme are available from the account minimum age set out in Section 1 and do not provide access to 18+ content or features. 4. AI-generated content and third-party AI providers The Service generates text, images, audio, and other content using artificial-intelligence models, including models and infrastructure operated by third-party providers (for example, Google Cloud / Vertex AI, DeepInfra and Anthropic for text, OpenAI and fal.ai for images and video, and Cartesia for voice synthesis; the full list is in our Privacy Policy). Your prompts and conversation context are processed by these providers to generate responses, as described in our Privacy Policy. You understand and agree that: - AI output is probabilistic and unreviewed. It may be inaccurate, incomplete, offensive, or otherwise objectionable, and may unintentionally resemble other content or real persons. It does not represent our views and we do not endorse it. - We do not control, and to the maximum extent permitted by law we are not responsible or liable for, the outputs of third-party AI models or the availability of third-party AI services. Third-party providers may change, limit, or discontinue their services, which may affect features of the Service. - The same or similar output may be generated for other users; we make no promise of exclusivity in AI output. - You are responsible for how you use AI-generated content, including checking it before relying on it or sharing it outside the Service, and for compliance with laws that apply to your use. 5. Your content You retain ownership of content you create or upload — characters, prompts, stories, posts, chats, and media ("User Content"). You grant the Company a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt, modify, publish, display, and distribute User Content for the purposes of operating, securing, improving, and promoting the Service. This license ends when your content is deleted from the Service, except (a) content you shared publicly that others have interacted with, (b) copies in routine backups, and (c) records we must keep for legal or safety reasons. You represent that you have all rights needed to grant this license and that your User Content does not violate any law or third-party right. You — not the Company — are solely responsible for your User Content. If you send us feedback or suggestions, we may use them without restriction or compensation. 6. Characters, virtual items, and no guarantee of retention The Service is a live product, not a storage service. Characters, chats, media, and other content or features may be changed, suspended, moved, or deleted at any time — for moderation, security, technical, legal, or product reasons, or by accident or malfunction. We do not guarantee that any content, character, conversation history, or account state will be retained, available, or recoverable. Keep your own copies of anything you care about. To the maximum extent permitted by law, we are not liable for any loss, corruption, or deletion of content, characters, or data, however caused. Virtual credits and items (such as "Quanta"), character attributes, progress, and similar features are a limited, revocable license to features of the Service — not property, currency, or a monetary asset. They have no cash value, cannot be transferred, sold, or exchanged outside the Service, and may be modified, rebalanced, or discontinued. Unused credits are forfeited when your account closes, except where a refund is required by law. 7. Acceptable use You agree not to: - Post or generate content that is illegal, infringing, defamatory, harassing, or hateful, or that violates our Community Guidelines. - Create or share any sexual content involving minors, or any content that sexualizes or endangers minors — see our Child Safety Standards (zero tolerance; reported to authorities). - Generate or share non-consensual sexual content or sexual content depicting real, identifiable people without their consent, or use the Service to impersonate or deceive. - Attempt unauthorized access to the Service, other accounts, or our infrastructure; probe, scrape at scale, rate-abuse, or interfere with the Service; or bypass safety filters, age gates, or enforcement. - Use outputs or the Service to develop competing AI models, or resell or commercially exploit the Service without our written consent. - Upload malware or use the Service to send spam or harmful code. 8. Moderation We may — but are not obligated to — monitor, review (including with automated classifiers), filter, restrict, remove, or refuse to generate any content, and we may suspend or terminate accounts, at our discretion, with or without notice, to enforce these Terms, our policies, or applicable law. We have no obligation to store or provide copies of content that was removed. 9. Availability and changes to the Service The Service is provided on an "as available" basis. We do not promise that it will be uninterrupted, error-free, or free of harmful components, and we may throttle, suspend, or discontinue all or part of the Service (including any feature, model, or character capability) at any time. Features marked beta, preview, or experimental are provided with no commitments whatsoever. Where practicable we will give notice of material discontinuations, but we are not required to. 10. Paid features Some features require payment. Purchases live on your Amavie account. An Amavie plan (Explorer, Creator or Studio) belongs to your account wherever you bought it — in any Amavie product or on the web — and its benefits apply in every Amavie product that offers them; virtual credits ("Quanta") purchased anywhere are added to the same single balance and can be spent in any of them. A product may also offer a subscription of its own, which covers that product only and is described in that product's terms: Sport AI Pro is sold in the Sport AI app and is governed by the Sport AI terms of use at sport.amavie.ai/legal; an Amavie plan does not include it, and it does not include an Amavie plan. A subscription bought through the Apple App Store or Google Play is managed and cancelled through that store. Prices, billing terms, and applicable taxes are shown at the point of purchase. Payments are processed by third-party processors (e.g., Stripe, Apple App Store, Google Play) under their own terms; we do not store your full card details. Subscriptions renew automatically unless cancelled before the end of the current period. Except where required by law or expressly stated otherwise at purchase, payments (including for virtual credits) are non-refundable, and purchases made through app stores are subject to the refund policies of the relevant store. For digital content that is delivered immediately (including virtual credits and subscription benefits), you expressly request and consent to delivery beginning immediately upon purchase and acknowledge that you thereby lose any statutory 14-day withdrawal (cooling-off) right, including under EU/UK consumer law, to the extent permitted by applicable law. We may change prices with at least 14 days' notice to active subscribers, effective from the next billing cycle. 11. Intellectual property; complaints The Service — software, design, trademarks (including "Amavie"), and content we create — belongs to the Company or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes under these Terms. If you believe content on the Service infringes your copyright or other rights, email [email protected] with the subject "IP Notice", identifying (a) the work claimed to be infringed, (b) the URL/identifier of the allegedly infringing material, (c) your contact details, (d) a good-faith statement that the use is unauthorized, and (e) a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. We may remove content, notify the uploader (who may submit a counter-notice), and terminate repeat infringers. 12. Third-party services The Service interoperates with third-party services (e.g., Google and Apple sign-in, payment processors, content delivery, AI providers). Those services are governed by their own terms and privacy policies, and we are not responsible for them. If you downloaded the app from the Apple App Store or Google Play, the respective store's terms also apply, and the store is not responsible for the Service and has no obligation to provide support for it. 12a. AI support and automated communications Automated AI assistant. Parts of our customer support, community engagement, and responses on our official channels (including our website, Discord, X, and Telegram) are provided by an automated artificial-intelligence assistant known as "A.R.I.A. — Amavie's Responsive Intelligence Agent" ("A.R.I.A."). When you communicate with A.R.I.A., you are interacting with an AI system, not a human. A.R.I.A. is identified as an AI agent and will confirm that it is an AI if asked. No guaranteed human review. Messages, comments, and inquiries you send on our channels may be received, triaged, answered, or routed by automated systems without individual human review. We do not guarantee that any specific message is read or acted upon by a person, and we provide no response-time or service-level guarantee for the automated support tier. Information provided "as is." A.R.I.A.'s responses are generated automatically and may be inaccurate, incomplete, or out of date. They are provided "as is," without warranty of any kind. You are responsible for verifying any information before relying on it. Not professional advice. A.R.I.A. does not provide medical, legal, financial, accounting, tax, psychological, or other professional advice, and nothing it says constitutes such advice or creates a professional relationship. For such matters, consult a qualified professional. In an emergency, contact your local emergency services. No binding commitments by the assistant. A.R.I.A. cannot and does not bind Amavie. Statements by A.R.I.A. do not create any contractual obligation, warranty, refund entitlement, price, discount, release commitment, or guarantee. Only an authorized Amavie representative, in writing, can make a binding commitment on Amavie's behalf. To the maximum extent permitted by law, Amavie is not bound by, and disclaims, any commitment, representation, or promise made by A.R.I.A. that is not separately confirmed by an authorized human representative. Human escalation. You may request a human at any time (via the website support widget's "Talk to a human" control, by asking on any channel, or by emailing [email protected]). Sensitive matters — including billing, refunds, account access, legal questions, and safety — are routed to a human rather than resolved by the assistant. We route eligible requests to a person on a reasonable-efforts basis. User conduct. When interacting with A.R.I.A. you agree not to: attempt to manipulate, jailbreak, or prompt-inject the system; extract non-public information; impersonate Amavie or others; submit unlawful, abusive, or harassing content; or use the assistant to generate content that violates these Terms or applicable law. We may decline to respond to, withhold, or escalate any message at our discretion. Limitation of liability. To the maximum extent permitted by applicable law, Amavie and its affiliates are not liable for any loss or damage arising from your reliance on A.R.I.A.'s outputs or from any inaccuracy, delay, or unavailability of the automated support. This limitation does not exclude or limit any liability that cannot be excluded under applicable law, including non-waivable consumer-protection or statutory rights. Changes. We may modify, suspend, or discontinue automated support, or change how A.R.I.A. operates, at any time. 13. Termination You may stop using the Service and delete your account in settings at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms or our policies, if required by law, or if we discontinue the Service. Sections 4–6, 11, 12a, and 14–17 survive termination. After termination we delete or anonymize your personal data as described in our Privacy Policy. 14. Disclaimers TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT (INCLUDING AI-GENERATED CONTENT) ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY AS TO THE ACCURACY, SAFETY, OR RELIABILITY OF ANY AI OUTPUT, THE RETENTION OR AVAILABILITY OF ANY CONTENT OR DATA, OR THE CONTINUED AVAILABILITY OF ANY FEATURE OR THIRD-PARTY SERVICE. 15. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, CONTENT, OR DATA (INCLUDING LOSS OR DELETION OF CHARACTERS, CHATS, OR MEDIA), OR FOR ANY DAMAGES ARISING FROM AI-GENERATED CONTENT OR FROM THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) USD 100. Some jurisdictions do not allow certain exclusions or limits; in those jurisdictions these apply to the maximum extent permitted, and nothing in these Terms excludes liability that cannot be excluded by law (including for fraud or for death or personal injury caused by negligence) or affects mandatory consumer rights. 16. Indemnification You will defend, indemnify, and hold harmless the Company from any claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service or of AI-generated content, or your violation of these Terms or of any law or third-party right. 17. Governing law and disputes These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-law rules. Disputes shall be resolved by the competent courts of Dubai, UAE — except where the mandatory consumer-protection law of your country of residence grants you the right to a different forum or protections, which remain unaffected. Before filing a claim, please contact us at [email protected] — most issues can be resolved informally. 18. Changes to these Terms We may update these Terms. Material changes will be announced by email or in-app notice at least 14 days before they take effect (except changes required by law or addressing safety, which may take effect sooner). Continued use after the effective date constitutes acceptance. 19. General If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies referenced in them, are the entire agreement between you and the Company regarding the Service. We are not liable for delays or failures caused by events beyond our reasonable control. 20. Contact ANIMA AI 007 SERVICES - FZCO (operator of Amavie) DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: [email protected]